I've run into this problem with Zabbix before, but I just hit it again today and had to spend time figuring it out. Have you ever added a user to a group that is supposed to receive alerts when triggers go off on a host, but the user doesn't receive any e-mails? During troubleshooting, you'll probably notice that Zabbix doesn't even attempt to send e-mails.
In my case, this was because that particular user didn't have any rights to the host that had the triggers occur. So I simply added rights for the host to the user's group and things started working.
In short, your users must have at least read-only rights to any host that they should receive trigger e-mails from.
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